Dear players,
As we know you have many questions concerning the recent DDoS attacks we have decided to set up this collection of FAQ. We hope they cover as many of your questions as possible.
What are DDoS attacks?
The letters DDoS stand for "Distributed Denial of Service". An attacker sends large amounts of data to the target server. The goal is to stop the targeted server from providing the service, thus 'denying the service' to all those who try to connect to it. Simply think of it as a traffic jam of sorts.
What are your counter measures?
The first and most immediate level is to upgrade and improve our own hardware and software. We are working hard and fast to improve our system. We have already made significant progress. At this point of time our first priority is to ensure that the game is running smoothly again.
When will the problem be solved?
From server save today (November 8th 5AM UTC) further hosting upgrades are being performed. As a result of this, server save on this date may be a little longer than usual. You may also be required to restart/update your client to be be able to log back in after server save.
How do these DDoS attacks affect me?
You will mainly notice lags and even kicks in the game, though it is also possible that DDoS attacks may cause delays when loading our website or login problems on the website and in game.
Is Nostalther being hacked? Has the attacker access to my account data?
No, Nostalther is not being hacked. DDoS attacks have nothing to do with hacking. Do not worry - nobody can get access to your account because of such attacks. Your account will be well protected.
Do you know the attacker?
As this is a legal matter, we cannot provide this information.
Will there be resets due to DDoS attacks?
No. As server resets affect all players, some who may be more impacted by a reset.
While hunting is too dangerous, what else can we do in the meantime?
We are quite aware that we cannot give you an answer to this question that is truly satisfactory. If a major part of the game turns out to be too dangerous, a major part of the fun in game is reduced as well. We know that and we certainly regret it.
Why do the attacks have such an impact?
One reason is that an internet game has to cope with completely different challenges than sites like YouTube or Twitch. It makes no difference if the website takes longer to load. Unfortunately, 'slower' is not an option for an internet game.
Why haven't we been informed earlier about the nature of the kicks?
When facing exceptional technical circumstances, the first objective is to analyse and to collect all relevant facts before publishing an official statement. We have to admit that we initially underestimated the seriousness and the extent of the attacks as well as the trouble they were able to cause. As we now have a clear view on the nature, extent and origin of the attacks, we decided to inform you as comprehensively as possible.
My character died because of this. What can I do?
If you have been affected by the attacks, please create a ticket on Discord: https://discord.com/channels/647350376408023040/1123951220445417612